– SHIPPING AND RETURNS –
The shipment of orders and returned goods is FREE in Italy and other EU countries.
If you aren’t sure of sizing or you want to try on your shoes to be sure that you like them, you can do so risk-free. Order the shoes you want and when they get to you (free of shipment charge for EU countries), you can try them on, just like in any footwear store. Then you can decide to keep, exchange or return them, with a refund of all shipment costs for your order. All free of charge!
Shipping is free in Italy and the other EU countries.
All orders are dispatched via SDA express courier within 72 hours of receiving your order, after we check the availability of the product and the validity of the payment. All orders placed during weekends and public holidays will be processed on the next business day. Generally, estimated delivery times are 3-5 working days for Italy and the other EU countries, and 5-7 days for all other countries.*
For any delays caused by customs or due to circumstances beyond the reasonable control of the company, Fera Libens does not consider itself liable. Once you have received the product, we advise you to make sure that the package is intact before signing for it as proof of delivery. If for any reason the package seems to have been tampered with, we advise customers to sign the receipt with reservation or refuse the delivery of the shipment. If you believe the package has been damaged or to be any way not intact, we recommend you contact the express courier as soon as possible and notify Fera Libens of the situation at email@example.com. If the package is not delivered for reasons that can be ascribed to the customer (wrong address, prolonged absence of addressee, wrong telephone number etc…) or because the customer rejects the delivery, the shipping costs and eventual custom charges will be detracted from the refund owed to the customer.
All returns are free for Italy and the other EU countries.
Returns and exchanges are simple. We take care of everything.
Simply email us (firstname.lastname@example.org) with your order information and your shipping address. We will send a courier to pick up the shoes, in its original packing, within 48 hours.
There is only one exchange available per item, but exchanges can be made for size, color, or model.
If you prefer a full refund, just send us an email with a simple explanation so we can understand why you are unsatisfied. Orders made by credit card will be refunded within 10 business days. Payments made by PayPal will be refunded back to the original PayPal account.
*Shipping rates and returned goods rates for non-EU countries: non-EU European countries and North America (18 euro), Switzerland (6.5 euro), all other countries (35 euro).